Privacy Policy

Moovalot, LLC ("Moovalot," "we," "our," or "us") operates the Moovalot mobile application and website at www.moovalot.com (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information in order to provide and improve our Service:

• Account Information: When you create an account, we collect your name, email address, phone number, and date of birth.
• Identity Verification: We collect driver's license images and insurance information to verify your identity and eligibility to rent trailers.
• Payment Information: We collect payment card details processed through our secure payment provider. We do not store full card numbers on our servers.
• Location Data: We collect your device's GPS location when you use the app to find nearby trailers, unlock trailers, and verify return locations. Location access is required for core app functionality.
• Usage Data: We collect information about how you interact with our app and website, including pages visited, searches performed, rental history, and device information (device type, operating system, app version).
• Communications: If you contact us for support or inquiries, we retain records of that correspondence.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and rental transactions
• Verify your identity and eligibility to operate trailers
• Process payments and send rental receipts
• Enable GPS-based trailer unlocking and return verification
• Show you nearby available trailers based on your location
• Send transactional messages (rental confirmations, receipts, alerts)
• Send optional marketing communications (you may opt out at any time)
• Improve our Service through analytics and usage patterns
• Comply with legal obligations and resolve disputes
• Detect and prevent fraudulent activity

3. Location Data

Moovalot is a location-based service. Our app requires access to your device's GPS location to function. Specifically, we use location data to:

• Display nearby trailer locations on the map
• Unlock trailers when you are within range
• Verify that trailers are returned to the correct location
• Log trip start and end locations for billing and safety purposes

You can disable location access in your device settings, but doing so will prevent you from using the app. We do not track your location continuously in the background outside of active rental sessions.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Service (payment processing, identity verification, cloud infrastructure, email delivery, analytics). These providers are contractually obligated to keep your information confidential and use it only to provide services to us.
• Law Enforcement: When required by law, legal process, or to protect the rights, property, or safety of Moovalot, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Third-Party Services

Our Service uses the following third-party services that may collect information as described in their own privacy policies:

• Google Maps / Firebase — Location services and cloud database (Google Privacy Policy)
• Google Analytics / Tag Manager — Website and app analytics
• Mailgun — Transactional email delivery
• Anthropic (Claude AI) — AI chat feature on our website

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as required for legal, tax, or insurance compliance purposes. Identity verification records and rental history are retained for a minimum of 3 years.

You may request deletion of your account by contacting us at support@moovalot.com. Note that some information may be retained as required by law.

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), secure cloud infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete that information.

9. Your Choices & Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update inaccurate or incomplete information through your account settings
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email
• Location: Disable location access through your device settings at any time

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). To exercise any of these rights, contact us at support@moovalot.com.

10. Cookies & Tracking

Our website uses cookies and similar tracking technologies for analytics, performance measurement, and to remember your preferences. We use Google Tag Manager to manage third-party tracking scripts. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.